Tax Prep Directory
Individual Tax Prep

CITI EXPRESS TAX REFUND

4.4 ·  51 Google reviews
· 1125 N 25th St, Richmond, VA 23223
Overview

Who sits at the desk.

Local providers vary widely in how they document their work, and that variance shows up months later when something needs follow-up.

When you reach CITI EXPRESS TAX REFUND in Richmond, VA, the dispatch line will usually offer a general services menu. This page comes before that: documented signals, gaps, and the right questions. No structured homeowner use-case mapping is on file. Ask the dispatch what their typical recent jobs are — small repairs, full replacements, or commercial maintenance contracts. No structured service signals are present in the public-source pass for this listing. That makes the dispatch conversation the primary signal — ask which services they actually perform versus those that get subcontracted. Local Richmond market conditions shape what a provider actually does day-to-day. A provider that explains those tradeoffs is worth more than one that quotes the cheapest job. Before booking, ask the provider which exact services they handle in-house versus sub out, what their average response time is, and whether they offer a written estimate before any work starts. Vague answers usually mean overflow staff who do not know the company's actual practices.

Snapshot

The four things worth knowing.

Specialty
Individual Tax Prep
Individual & business returns
Credentials
Ask firm
Verify before engagement
Client Rating
4.4 / 5
51 Google reviews
Phone
(804) 277-2288
Tap to schedule
How they work

Service delivery & credentials.

Service Delivery

How the firm works with clients.
  • In-Person Appointments
  • Virtual Meetings
  • Drop-Off Returns
  • E-Filing

Credentials & Payment

Professional standing and how to pay.
  • Credit Cards
  • Checks
  • Online Appointments
Weekly schedule

When the doors are open.

Monday
10 AM to 7 PM
Tuesday
10 AM to 7 PM
Wednesday
10 AM to 7 PM
Thursday
10 AM to 7 PM
Friday
10 AM to 7 PM
Saturday
10 AM to 6 PM
Sunday
Closed

Hours typically extend during January–April filing season. Confirm appointment-only windows when scheduling.

What clients said

In their own words.

Great customer service fast service file with them every year

The service was Very professional and also received my refund on time .

Great customer service.everything came on a timely manner .