Pricing transparency matters more than the cheapest quote — a clear written estimate beats a vague round-number bid.
H&R Block appears among atoz tax listings for Eugene, OR. The summary below is editorial — public-source cues plus call-prep questions, not service endorsements. The public pass returned no documented service signals here, which is unusual. Treat the call below as the primary data — ask for specifics on services, recent jobs, and on-staff certifications. No structured homeowner use-case mapping is on file. Ask the dispatch what their typical recent jobs are — small repairs, full replacements, or commercial maintenance contracts. Ask whether the provider leaves a written report after each visit listing what was done, what was found, and what to watch next. Without that, the next provider has to re-diagnose from scratch. Treat the writeup as orientation, not vetting. The real-time dispatch conversation and written estimate carry the rest.
Hours typically extend during January–April filing season. Confirm appointment-only windows when scheduling.
Terrible communication, ZERO work ethic, unreliable, and overall unprofessional.
The preparer was super helpful and my taxes were completed and accepted quickly.